Customer reviews of Zoom Auto London

By Dorota M on 03 August 2018 | Purchase not verified

We bought our first used car from the dealer , We were served by really friendly staff. We explained in start that we know nothing about cars and we need expert advice. We were advised car has no issues and they would highly recommend the car and we can pay for 1 year warranty for piece of mind and we bought car and warranty as recommended . We waited for week to get our insurance sorted. After a week we went first time on motorway and the wheels were making noise in the front. This scared us and we called the dealer and was advised to go to local garage as we have a warranty, The warranty company said they dont cover this issue. I called back the dealership asking why should I be calling warranty as this should be sorted by the dealer as its just within 2 weeks of us buying the car. The Owner said its used car what do you expect?? It is still working not broken so warranty will not cover. Dealer didnt take any ownership, Really disappointed.

Reply from Zoom Auto London on 06/08/18

Hi, sorry for your disappointment, but not all of you put in review is true. The warranty doesn’t cover the problem as it’s nothing broken in the car, your mechanic has confirmed that to the warranty company and to us. How ever , as our record showes we spoke over the phone on Friday and Saturday, we have asked you to bring the car to us so our mechanic could check it and solve the problem. We called yourself after few days of the sale and you confirmed that you’re happy with your purchase. We always make sure our costumers are satisfied with our service and happy with the purchase. Kind regards Management team Zoom auto London

By Michael W on 29 June 2018 | Purchase not verified

Got a very good deal on a Vauxhall Astra a few weeks ago here. Both guys are very nice to deal with , and the car has been great so far. Can only recommend..

By Jamil J on 18 March 2018 | Purchase not verified

Very nice good experience with the dealer as he is very pleasant and helpful in all aspects plus good cars choice to match customers needs I recommend it to nice people

Reply from Zoom Auto London on 18/03/18

Thanks Jamil for shopping with us. Pleasure to do business with you. Kind regards.

By L A on 18 March 2018 | Purchase not verified

I bought a BMW X5 from zoom Auto. 100% as described! Top service! Very professional! The owner was very helpful and got me the finance sorted same day as promised.. 100% genuine! I recommend this dealer!!!

By Abdullah M on 27 February 2018 | Purchase not verified

Sold me a car which needed £450 in repairs within the first month and refused to take any responsibility. Even after quoting the consumer rights. Scam dealer.

Reply from Zoom Auto London on 28/02/18

Hi Abdullah, Thanks for your review, but I believe you have mistaken the dealership, as there are 5 dealers next to each other. All our costumers are provided with 3 months warranty and if there’s any extra problem we always Look for the solution to make our costumer happy. Regards Management team Zoom auto London

By Mike J on 15 February 2018 | Purchase not verified

Had a great customer experience, very helpful with their advice and processing of the sale. Pleasure doing business with you.

By Nick R on 11 January 2018 | Purchase not verified

I came last week to check a car , there was a young guy who started to talk to me and show me the car and offered me a test drive, he was very nice and knew exactly how to handle the situation, and then we went inside and he introduced us to ''I think the owner of the yard ", however when we didn't agree on price he was a bit frustrated and angry about it , the other apologize for us and said im sorry come back later and will try to work it out later , i didn't quite catch his name but i wanna say THANK YOU THO but I'm not going back there again

Reply from Zoom Auto London on 11/01/18

Hi, Sorry for your disappointment, but when you’re waiting for the costumer 1hr after working hours and at the end you are offered the price £1000 less than advertised price, this is where the situation gets frustrated. My apologies again. Management team Zoom auto London

By Emmanuel P on 23 December 2017 | Purchase not verified

Bought a Peugeot 508 today (21.12.17) from Zoom Auto's. I'm very happy with my purchase and they even threw in 3 months engine and gearbox warranty. Thanks boss for quality service.

By George B on 10 December 2017 | Purchase not verified

Bought a Nissan Quashqai today (10.12.17) from Zoom Auto's. Very happy with purchase and they even threw in 3 months engine warranty and 12 month gearbox warranty.

By Tim T on 10 November 2017 | Purchase not verified

AVOID. I bought an old Mini with no service history and one key. Despite no advisory notices on the MOT I had to spend the same money again – including on tyres and suspension work. This is a risk with old cars and my problem. However, when I took to the main dealer to get a new key, I find out that the whole locking unit on the car does not match the chassis number. I therefore cannot legitimately get a second key. This is a different matter entirely. I tried to discuss this with Zoom to come to an agreement. I would have returned the car – significantly improved given the money spent and numerous items I’d had serviced and changed – for a fraction of what I’d paid. The only offer I got was a number of someone who could sort the locks out. The car is a write off and I strongly recommend anyone considering buying from Zoom to think again.

Reply from Zoom Auto London on 10/11/17

Hi, Sorry for your disappointment, but as you just stated it’s an old car and you have bought it as a part exchange car, with no service history as seen. It has passed 3,5 months since you’ve bought it and I haven’t heard nothing from you till now, which suprised me.! we are responsible for the car for the first month after selling it. The car is not written-off and you have official HPI certificate which we provided you with on the purchase day. All I can help you with is to give contact of locksmith who can help you to get the second key. Thanks again for your costume.