Customer reviews of Zoom Auto London
At Zoom Auto London we pride ourselves on the great service we provide to all of our customers. We understand that buying a car can be a daunting prospect, so we strive to make the buying process as simple and hassle-free as possible.
But don't just take our word for it, see what some of our customers have to say about us...
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5
Good customer service
By Omar H on 23 April 2021 | Purchase not verified
Good customer service and got sorted out quickly with the exact car I had my eyes on
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5
Straight to the point + accommodating
By Martin C on 23 April 2021 | Purchase not verified
Excellent customer service, no time saying, I knew what I wanted and they managed to find the perfect car for me.
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5
Good car and service
By Zuheir T on 23 April 2021 | Purchase not verified
Nice car purchased, nice customer service. Perfect as described
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5
Very Good
By Anonymous on 23 April 2021 | Purchase not verified
Professional service great choice of car friendly staff highly recommend
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5
Very Poor
By Ayse Rose on 19 April 2021 | Purchase not verified
I brought a car with Zoom Auto through a 3rd party finance party. They advertised the car to be in good condition, road legal and all services are up to date. This was extremely false. From the moment I brought the car, there was endless issues with oil leaks, coolant leaks, the gear box and also the brakes were not road legal. When presenting these issues to Zoom Auto, as I have 6 months warranty, they gave very little support and only fixed an issue when the finance company would argue with them. Despite still being in the legal warranty, they refused to pay any more money towards the car when a problem a with the gear box happened and declared me to pay to get fixed myself, despite me already paying nearly £1000 for repair costs that they had refused to pay. Terrible customer service and they do not follow the legal rules after the Consumer Rights Act 2015.
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5
Terrible experience and faulty car!!
By Ayse R on 19 April 2021 | Purchase not verified
I brought a car with Zoom Auto through a 3rd party finance party. They advertised the car to be in good condition, road legal and all services are up to date. This was extremely false. From the moment I brought the car, there was endless issues with oil leaks, coolant leaks, the gear box and also the brakes were not road legal. When presenting these issues to Zoom Auto, as I have 6 months warranty, they gave very little support and only fixed an issue when the finance company would argue with them. Despite still being in the legal warranty, they refused to pay any more money towards the car when a problem a with the gear box happened and declared me to pay to get fixed myself, despite me already paying nearly £1000 for repair costs that they had refused to pay. Terrible customer service and they do not follow the legal rules after the Consumer Rights Act 2015.
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5
2013 black Vauxhall astra Gtc - sale review
By Louisa W on 11 March 2021 | Purchase not verified
Terry was brilliant very helpful to me, i love the car very happy with it thank you guys :)
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5
Very happy customer highly recommend!!
By Nicole D on 07 March 2021 | Purchase not verified
Excellent customer service from Khalid and Terry from start to finish. I took my car home today a very happy girl!! Khalid wen above and beyond for me. Highly recommend I’m a very happy customer!! Thanks guys :)
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5
Excellent Honest Customer Service.
By Maggie H on 29 January 2021 | Purchase not verified
Having been stitched up in the past through naivety I bought with trepidation. I needn’t have worried. Customer service from both Terry and the lovely Kaleed restored my faith in used car salesmen. Professional and accommodating with no hard sale, communication was excellent and nothing too much trouble. The car was exactly as described in lovely condition. This experience and purchase was completed with absolutely no problems. This company and their customer service is a credit to the profession and I can’t thank them enough for this.
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5
Very helpful guys car very good
By Lee J on 07 November 2020 | Purchase not verified
Car as in advert discption very happy nice helpful guys
Opening times
Monday | 10:00 - 19:00 |
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Tuesday | 10:00 - 19:00 |
Wednesday | 10:00 - 19:00 |
Thursday | 10:00 - 19:00 |
Friday | 10:00 - 19:00 |
Saturday | 10:00 - 19:00 |
Sunday | 10:30 - 18:00 |