Customer reviews of Zoom Auto London

By Faiz Z on 21 February 2023 | Purchase not verified

Great staff and great customer service! Special thanks to Terry who was very informative and answered all my questions and left me well assured. Id definitely recommend Zoom Auto London and im definitely going back to them in the future.

By Max L on 16 February 2023 | Purchase not verified

We bought car from this dealership. Excellent costumer service, smiling and helpful staff. Very happy with purchase. Highly recommend.

By Dana H on 12 February 2023 | Purchase not verified

I have Bought my first car today from here. Terry was very helpful and straight forward and helped me insure the car and tax it, which I really appreciate.

By Leah J on 11 February 2023 | Purchase not verified

Terry was very nice and helpful with me today. Very good experience buying a car from him.

By Anonymous on 12 January 2023 | Purchase not verified

I was only with a friend who was arranging to buy a car. The service was amazing, staff are friendly. 1 year warranty with option to extend. Very professional business

By Sam K on 07 January 2023 | Purchase not verified

Very friendly and helpful, the car was in very good condition and was given a good price for it. Overall I am very pleased with my purchase.

By Anonymous on 05 January 2023 | Purchase not verified

Car smelt of wet dog. Questioned it and got no answer for it. Bought car as was what we needed, but the next day I investigated the smell and found the rear seats not cleaned under at all! As I was 40 miles away, I didn't want to physically go back at my cost even though they offer to valet again. I suggested I get that done locally and give them the bill. That was a NO from them! They say I already got discount of £100 at the start. Shocking servicing.

Reply from Zoom Auto London on 06/01/23

Dear Dan, Sorry to hear your disappointment. On the day of purchase we have discounted the vehicle for you £100 to do valet for the vehicle as you didn't want to go and come back. You have contacted us after 2-3 days saying that you have found where the smell comes from. Then we offered you to bring the car to us, where we have someone to do professional cleaning, but you have declined. We always here to help. Kind regards Zoom auto London

By Dean W on 05 January 2023 | Purchase not verified

Very poor, viewed a vehicle, needed to be prepped, arranged with owner Terry, a time and date to test drive, only to receive a text at 7pm the night before arranged day that the vehicle was sold.

Reply from Zoom Auto London on 05/01/23

Dear Dear, we sorry for your disappointment. We have advised you to put down deposit for the vehicle but you decided not to. We explained to you that the vehicle won't be taken of sale if there's no deposit placed and remain advertised on the market. As soon the vehicle was sold we have informed you to save your time and journey. Sincerely yours Terry

By Sam K on 04 January 2023 | Purchase not verified

I just wanted to take a minute to rate my recent experience at Zoom Auto London. As you can see I gave it 5 Stars. This was a very smooth process from beginning to end. More specifically i have left a deposit 3 days ago for a car and i went today to finish up the paper work and picked it up. Very happy overall.

By Anonymous on 24 August 2022 | Purchase not verified

It is my second vehicle from the dealership. Highly recomend, great value of the cars for affordable price. Easy and quick purchace. Helpful costumer service.