Customer reviews of Zoom Auto London

By Anonymous on 16 March 2025 | Purchase not verified

Very friendly and excellent service I am very happy to be from them

By Anonymous on 28 February 2025 | Purchase not verified

I purchased a Hyundai i20 through a finance company from a dealership. On the very first day of collecting the car, I noticed a noise coming from the brakes. I immediately informed the dealership, and the representative assured me that it was due to the car not being driven for a while and that the noise should disappear within two days. However, after a week, the noise persisted, and I also felt vibrations when applying the brakes. Concerned, I returned to the dealership, and they directed me to a local garage with an average rating of just three stars on Google. Despite their claim that the mechanic was a professional, he turned out to be unreliable.Upon inspection, the mechanic diagnosed the issue as a faulty caliper and gave me a one-week timeframe for the repair. However, after the week passed, he claimed he couldn’t find the part and asked me to wait another week. Following that, he kept making excuses, eventually suggesting that I buy the part myself from eBay. Frustrated, I returned to the dealership and explained the situation. They then ordered the part from eBay and had it installed.Shockingly, just an hour after the repair, the noise returned. When I informed the dealership, they told me to sort it out with the garage myself, as they had already paid for the repair. This was completely unacceptable, as the dealership should have taken full responsibility for fixing the car. Nevertheless, I went back to the garage (Ali Autos Ltd.), and this time, without even properly inspecting the car, they claimed the issue was with the brake pin. They supposedly fixed it after another week, but the problem resurfaced within an hour.At this point, I had been dealing with this issue for a month. When I confronted the dealership again, they dismissed my concerns, stating that it was no longer their responsibility. Left with no other choice, I had to escalate the matter to my finance company and broker (Zuto Car Finance). This entire process took three months, during which I had to continuously chase all parties involved, even going as far as sending a legal notice. Zuto eventually sent an ACE car inspection specialist to diagnose the issue, and I also took the car to Halfords for a second opinion. Both confirmed that the real problem was simply low-quality discs and brake pads that the dealership had installed—not the caliper, as the garage falsely claimed. The mechanics at Halfords even laughed at how incompetent both the dealership and the garage were in failing to identify such a basic issue.If needed, I can attach evidence, including reports, to prove my claims. In the end, the customer service I experienced was nothing short of a nightmare. The dealership provided third-rate service, and I would strongly advise others to avoid them at all costs.

By Mila on 29 January 2025 | Purchase not verified

Brilliant service

By mac willie on 09 November 2024 | Purchase not verified

Last year i registered this broker account, now almost 1year is gone and i am not able to get withdraw but on 17 August 2024 they run .Please Stay Away from this prop firm. i am glad i was able to get a refunds with the help of wikihelpdesks @ gmail .com my advice is stay away from this broker

By LUKAS on 26 October 2024 | Purchase not verified

One word... BRILIANT. Nice car, full service done while waiting, with adation with very nice cup of coffee ☕️ 👌

By Anonymous on 24 October 2024 | Purchase not verified

I purchase my 1 st car very happy with it ,great costumer service,staff very friendly answering all questions,help me to sort my insurance

By Anonymous on 24 October 2024 | Purchase not verified

Very happy with my purchase,very friendly,honest same as described

By lola scotth on 29 September 2024 | Purchase not verified

Online crypto investment is not a hundred percent guarantee. I was so foolish to trust some brokers on Instagram they deceived me to invest with them to earn good profits but it was all lies. I am presently working with '' wikihelpdesks @ g mail . com to help me recover my funds. Please stay away from this online stuff.

By Gary, Suha and Georgina on 11 June 2024 | Purchase not verified

Very welcoming and friendly service from Terry and Khalid. Very helpful and obliging, would definitely recommend, the transaction could not have been easier. Shukran!

By Gary H on 10 June 2024 | Purchase not verified

Terry and Khalid could not have done more to make this transaction easier. Fabulous car for our daughter, and great customer service.